Fulham Pier
Positioned along the Thames and nestled by parkland, we’ve bought life to this pocket of Southwest London by creating a unique destination that’ll be open morning, noon and night. Whether a visitor is looking to start the day with sunrise yoga, pop in for a flat white in between meetings, make space for mindfulness in their lunch break, try a pizza making class with the kids, or make a date with a glass of bubbles, there’s something for everyone.
Your role in this destination is to be the exceptional host, to make every visit a memorable experience, to make every day worth savouring. Fulham Pier is the heart of the community, and so are you.
Role
Provide 1st/2nd line technical and operational support for all IT hardware and services throughout Fulham Football Club and Fulham Pier. Supporting users both remotely and on site.
Responsibilities
- Respond to 1st and 2nd line technical support queries professionally and efficiently, maintaining a high degree of customer service.
- Escalate 3rd line support queries effectively.
- Support users in the use of computer equipment by providing necessary training and advice.
- Take ownership of assigned issues, perform technical diagnosis and resolve, either on-site or remotely.
- Arrange external/third-party support when relevant.
- Perform daily maintenance tasks on all IT services as required by Fulham Football Club.
- Perform hardware & software installations, upgrades, updates, configurations and troubleshooting.
- Maintain Asset Register for all hardware devices/software licences.
- Provide out of hours support as required by the business.
- Provide Matchday and Event support as part of a rota.
- Produce documentation on profiles, standards, policies, builds and technical projects as well as documentation of all support procedures.
Essential experience
- Windows 10/11, MacOS
- MS Office 365
- Installation/Configuration/Troubleshooting of PC/Laptop/Mac hardware/software
- Basic Active Directory account administration
- Understanding of Backup Technologies
- Mobile devices, iOS, Android
- Experience with POS and payment devices
- Excellent problem resolution skills
- Excellent organisation and prioritisation skills
- First class communication and customer service skills
- Knowledge of basic networking
- Excellent Customer Service
- Ability to work collaboratively with colleagues, providing assistance where necessary
- Proactive – can do attitude
- Punctual/flexible
- Eager to learn and improve
Preferred experience
- Experience with Audio/Visual Equipment
- Recognised industry qualifications
- Event support experience (Point Of Sale support)
Application
To apply for this role, please send us your CV and a completed application form to people@fulhampier.com