Fulham Pier
Positioned on the Thames and nestled by parkland, we’ve bought life to this pocket of South-West London by creating a unique destination that’ll be open morning, noon, and night. Whether a visitor is looking to start the day with sunrise yoga, pop in for a flat white between meetings, try a pizza class with the kids or make a date with a glass of bubbles, there’s something for everyone.
Your role in this destination to continuously rediscover is to be the exceptional host, to make every visit a memorable experience, to make every day worth savouring. Fulham Pier is the heart of the community, and so are you.
Role
The role will lead and represent our cutting-edge private members’ club that blends style, innovation, and community. We offer a dynamic space where creativity and collaboration thrive, providing our members with a unique environment to network, relax and enjoy exclusive events. Our club features state-of-the-art amenities, contemporary dining and a vibrant social scene, catering to forward-thinking individuals and professionals. This is a brand-new opening and so it will require extra energy and leadership ability from the chosen individual.
Job Summary
The Head of Food & Beverage (F&B) – Members’ Club is responsible for overseeing all aspects of food and beverage operations at Fulham Pier’s exclusive members’ club. This role requires a dynamic leader with a strong background in managing luxury dining environments. The Head of F&B will work closely with culinary and beverage teams to ensure high-quality service, innovative menu offerings and a refined atmosphere that exceeds member expectations. Additionally, the role focuses on financial performance, cost management and maintaining compliance with health and safety standards. The ideal candidate will have a passion for hospitality, a track record of delivering exceptional guest experiences, and strong leadership skills to manage and develop a diverse team, while monitoring facilities, quality of offering and staff performance.
Key Responsibilities
1. Operational Management
- Work closely with the Executive Head Chef on menu development and with the Head of Bars & Beverage on beverage selections, ensuring both complement the club’s refined atmosphere
- Oversee training and development of the front-of-house and kitchen teams, ensuring staff are knowledgeable, skilled, and motivated
- Maintain financial control over F&B operations, managing food, beverage, and labour costs to ensure profitability while delivering high quality
- Ensure compliance with health, safety and food hygiene regulations, including allergen management and member-specific dietary preferences
- Monitor and respond to member feedback, implementing improvements where necessary to maintain high-satisfaction levels
- Collaborate with marketing and events teams to promote special events, themed nights, and exclusive member experiences
2. Financial Management
- Develop and manage the annual budget, ensuring financial targets are met
- Monitor financial performance, including revenue, expenses, and profitability
- Implement cost control measures and identify opportunities for revenue growth
- Report on the performance to management teams in the organisations
3. Member Relations
- Create a welcoming and inclusive dining environment for all members
- Lead the food and beverage teams to ensure a consistent, high-quality dining experience that attracts and retains members
- Address member inquiries, feedback, and complaints related to food and beverage services promptly and professionally
- Develop and implement strategies to enhance member satisfaction and retention through exceptional food and beverage offerings
- Work closely with the membership committees, building strong relationships to align food and beverage services with member preferences and expectations
4. Staff Leadership
- Recruit, train, and manage a diverse team of front-of-house and back-of-house staff
- Cultivate a positive, inclusive, and productive work environment within the food and beverage team
- Conduct regular performance evaluations, offering ongoing training and development to enhance skills and service standards
- Take personal responsibility for the recruitment, training, and management of all on-site F&B staff, ensuring company policies on conduct, holidays and sickness are strictly followed
5. Reporting Lines
- This role reports into the Operations Director for Sodexo Live!
- This role will also report into the Members’ Club GM, who looks after marketing, sales, maintenance and guest relation
6. The Ideal Candidate
- Strong creative skills with experience in identifying target audiences
- Excellent business relationship skills
- Commercial minded with evidence of successfully managing costs in line with exceptional delivery
- Experience of ensuring profit margins and targets are met or exceeded
- A solid background in working with key stakeholders internally and externally to achieve targets
- Understanding of launching and activating new hospitality spaces
- Experience in financial/budget reporting and commercial understanding
- Supervising Food Safely Level 3 qualification or equivalent
- Strong team management and leadership skills, with the ability to motivate and develop a diverse workforce
7. Benefits
- Competitive salary and performance-based bonuses
- Comprehensive benefits package
- Professional development opportunities
Application
To apply please click on this link: https://www.sodexojobs.co.uk/jobs/job/Head-of-Food-and-Beverages-Members-Club/132445